Our Impact

211 is the most comprehensive source of information about local resources and services. We are here to help.

2022 Impact

Millions Served

211 responded to more than 41 million requests for help during the COVID pandemic in 2020 and 2021. People can contact 211 by phone, text, and online. In 2022, the 211 network:

Answered more than 18 million phone calls
Responded to more than 2.4 million texts, web chats and emails
Made more than 19 million total referrals to help.
Was designated by governors and health departments in 32 states as the official COVID-19 resource line.

For more in depth information regarding needs expressed by 211 callers, check out United Way Worldwide's 211 Report.

Top Needs

Local 211 specialists can help with virtually any need you might face, but the majority of requests that 211s receive are for essential needs like food and shelter. In 2022, 211 specialists made:

4.8 million connections to help to reduce and prevent housing insecurity and homelessness.
1.6 million connections to healthcare information and resources including prescription payment assistance, substance use treatment programs, COVID-19 support, and mental health services.
2.4 million connections to help to reduce hunger and food insecurity.
2.6 million connections to utilities assistance.

Here in a Crisis

When people are in the middle of a crisis, they often aren't sure where to turn, and many call 211. In 2022, local 211 specialists:

Provided support for more than 987,00 callers experiencing suicidal ideation or another mental health crisis, or worried about someone else who was.
Helped more than 127,000 people get assistance related to sexual assault, domestic violence, or human trafficking.
Made more than 808,000 referrals for financial assistance.
Addressed food insecurity with 8.1 million meals delivered through Ride United Last Mile Delivery.

“I’m a veteran, but when I returned home, I had trouble finding the resources that were available to me. I called 211 and the person I spoke to helped me access my medical benefits and find other resources, like counseling and help finding a job.”

211 Texas/United Way Helpline Client

115K+

Veterans and military families received help from 211 navigating veterans services and finding additional help in 2021.

“Thank you, thank you, thank you. You don’t know what this means.”

United Way of Central Maryland 211 Client after receiving help with $132 needed to avoid homelessness

$45M+

Amount of direct financial assistance to individuals and families from 211 in 2022..

“I called 211 and talked to a kind and gentle woman who LISTENED, and gave me two resources to call. Within a week, I had a medication manager, and a week later I had a new therapist."

211 Maine Client

987K+

Callers were connected to mental health services and resources in 2022.

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Our Impact

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211 Contact Volume By State